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Terms of Service

Last updated: February 6, 2025

1. Agreement to Terms

By accessing or using Lexioo's language learning platform, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Use License

Permission is granted to temporarily access and use the platform for personal, non-commercial use. This license does not include:

  • Modifying or copying platform materials
  • Using materials for commercial purposes
  • Attempting to reverse engineer the platform
  • Removing any copyright or proprietary notations

3. User Accounts

To access certain features, you must create an account. You are responsible for:

  • Maintaining account confidentiality
  • Restricting access to your account
  • All activities under your account
  • Notifying us of unauthorized use

4. Service Modifications

We reserve the right to:

  • Modify or discontinue services without notice
  • Change features or functionality
  • Update pricing and subscription terms
  • Limit access to certain features

5. AI Tutoring Services

Lexioo utilizes artificial intelligence technology to provide personalized tutoring and language learning assistance. While we strive to deliver the highest quality AI-powered learning experience, please note that:

  • AI-generated content and feedback cannot be guaranteed to be 100% accurate
  • AI responses should be used as learning aids and not as definitive language authorities
  • Users should verify important information through additional sources when necessary
  • We continuously improve our AI systems but cannot warrant complete accuracy at all times

6. Scoring and Assessment

Our platform provides language proficiency scores and assessments that incorporate merit from established testing criteria including IELTS, TOEFL, and other recognized language assessment organizations. However, please note that:

  • Lexioo is not affiliated with or endorsed by IELTS, TOEFL, or other official testing organizations
  • Our scores are estimates based on our assessment algorithms and do not truly represent official scores from these organizations
  • Scores provided by Lexioo should be used for learning guidance and progress tracking only
  • For official certification or academic purposes, users must take the actual tests administered by the respective organizations

7. Third-Party Content

Lexioo curates high-quality learning materials from various sources including YouTube and reputable news providers to enhance your language learning experience. While we strive to select appropriate and valuable content, please note that:

  • We cannot guarantee that all third-party content is completely free from potentially objectionable material
  • Third-party content reflects the views and opinions of its original creators, not Lexioo
  • Users should exercise discretion when engaging with curated materials
  • We encourage users to report any content they find inappropriate or concerning

8. Educational Outcomes and Learning Results

While Lexioo is designed to support language learning and improvement, please understand that:

  • We do not guarantee specific learning outcomes or language proficiency improvements
  • Individual results may vary based on effort, consistency, and personal learning abilities
  • Our platform is a supplementary learning tool and not a substitute for formal language education
  • Success in language learning depends on multiple factors beyond our platform's control

9. Service Availability

While we strive to maintain consistent service availability, please note that:

  • We do not guarantee 24/7 uninterrupted access to the platform
  • Scheduled maintenance, updates, or technical issues may temporarily affect service availability
  • We are not liable for any inconvenience or loss resulting from service interruptions
  • Users are responsible for maintaining their own backups of important learning data

10. Age Restrictions and Parental Guidance

While Lexioo does not impose explicit age restrictions, please be aware that:

  • Third-party content from news providers and YouTube may contain material not suitable for young children
  • Parents and guardians should supervise children's use of the platform
  • Users under 13 should obtain parental consent before using our services
  • We recommend parental review of curated content before allowing unsupervised access by minors

11. Account Termination and Data Export

Regarding account termination and data management:

  • Users may delete their accounts at any time through account settings
  • We reserve the right to suspend or terminate accounts for violations of these terms
  • Currently, we do not provide comprehensive data export functionality for all user data
  • Upon account deletion, user data will be handled according to our Privacy Policy
  • Some data may be retained for legal compliance or legitimate business purposes even after account deletion

12. Content Guidelines

Users must not post content that is:

  • Unlawful or harmful
  • Harassing or discriminatory
  • Infringing on intellectual property rights
  • False or misleading

13. Intellectual Property

All content and materials available on Lexioo are protected by intellectual property rights. Users may not:

  • Copy or redistribute platform content
  • Use platform materials for commercial purposes
  • Share account access or learning materials

14. Limitation of Liability

Lexioo shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the platform.

15. Payment Processing and Third-Party Services

Lexioo utilizes third-party payment processors to handle transactions securely. Please understand that:

  • We use third-party payment systems including Apple Pay, Google Pay, and other established payment processors
  • Lexioo does not directly store or have access to your complete payment information such as credit card numbers
  • Payment processing is subject to the terms and policies of the respective third-party payment providers
  • Users are responsible for maintaining accurate payment information with their chosen payment method
  • Refunds and billing disputes may need to be handled through the respective payment platform (Apple App Store, Google Play Store, etc.)
  • We are not liable for issues arising from third-party payment processor failures or policies

16. Translations and Internationalization

Lexioo provides our platform in multiple languages to serve our global user base. Please be aware that:

  • We utilize third-party translation services to provide multilingual support
  • Translation accuracy cannot be guaranteed and errors may occur
  • Despite our best efforts, translations may inadvertently introduce cultural misunderstandings or content that may be considered culturally insensitive
  • Cultural nuances, idioms, and context-specific meanings may not always translate appropriately across different languages and cultures
  • In case of discrepancies between language versions, the English version shall prevail
  • Users should verify important information in their preferred language when necessary
  • We encourage users to report any culturally inappropriate or insensitive translations so we can address them
  • We continuously work to improve translation quality but cannot warrant complete accuracy or cultural appropriateness

17. Force Majeure

Lexioo shall not be liable for any failure or delay in performance under these Terms which is due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, acts of God, or extreme weather conditions
  • War, terrorism, civil unrest, or government actions
  • Internet outages, cyber attacks, or infrastructure failures
  • Pandemics, epidemics, or other public health emergencies
  • Third-party service provider failures or disruptions

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

19. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

20. Contact Information

Questions about the Terms of Service should be sent to:
Email: admin@lexioo.io
Address: 548 Market St PMB 458049, San Francisco, California 94104-5401 US