Privacy Policy

Introduction

At Lexioo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning platform.

Information We Collect

Personal Information

• Name and email address when you create an account
• Profile information you provide
• Learning progress and activity data
• Communication preferences

Usage Information

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Performance and interaction data

Learning Content

• Writing exercises and submissions
• Speech recordings and pronunciation data
• Practice sessions and learning activities

Payment Information

• We do not directly store complete payment information such as credit card numbers
• Payment processing is handled by third-party services including Apple Pay, Google Pay, and other secure payment processors
• We may retain transaction records and billing information for account management purposes
• Payment data is subject to the privacy policies of the respective payment providers

How We Use Your Information

• Provide and improve our language learning services
• Personalize your learning experience
• Communicate with you about your account and updates
• Analyze and improve our platform's performance
• Ensure platform security and prevent fraud

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in platform operations
• Partners who provide additional learning resources
• Law enforcement when required by law

AI Interactions and Personalization

During your practice sessions, you may interact with our AI tutoring system. To provide you with a personalized learning experience, our AI remembers your conversations and adapts to your learning style and preferences. However, your chat history with the AI is not accessible to other users or stored in a way that can be viewed by Lexioo staff.

When you delete your account, all AI memory and personalization data associated with your profile will be permanently wiped from our systems.

Your Learning Data

Your writing exercises, speech recordings, and other learning content are securely stored to track your progress and provide feedback. You maintain full control over this data and can delete your writing and speech data at any time through your account settings.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account remains active
• Learning progress data is kept to maintain continuity of your educational experience
• AI interaction data is retained to improve personalization until account deletion
• Some data may be retained for longer periods as required by law or for legitimate business purposes

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information when it is transferred internationally, in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and regular security assessments.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Delete your writing and speech data at any time
• Object to data processing
• Request available data in a portable format (note: comprehensive data export is not currently available for all data types)

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: admin@lexioo.io
Address: 548 Market St PMB 458049, San Francisco, California 94104-5401 US